Delivery Information

At Velocity Swim Co, we understand that getting your high-performance swim gear quickly and reliably is as important as the quality of the products themselves. Whether you’re training for a competition or gearing up for a triathlon, we ensure that your order is processed and delivered with the same excellence that defines our products.

Order Processing

Once you place your order, our team springs into action. We pride ourselves on efficiency, and all orders are processed within 1-2 business days. During peak seasons or promotions, processing may take slightly longer, but we always strive to meet this timeframe to get you suited up and in the water as soon as possible.

Shipping Options

We offer two reliable shipping methods to cater to your needs, whether you’re in Australia or anywhere across the globe (excluding some remote areas in Asia and other regions). Both options ensure your gear arrives safely and on time:

  • Standard Shipping: For a flat rate of $12.95, we ship via trusted carriers like DHL or FedEx. This option is ideal if you need your gear sooner. Delivery typically takes 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. This economical option delivers your order within 15-25 business days after dispatch, perfect for those planning ahead.

Note: Delivery times are estimates and may vary based on your location and customs processing. We recommend ordering well in advance for time-sensitive needs, such as competitions or events.

International Shipping

Velocity Swim Co serves a global community of athletes. We ship worldwide, bringing top-tier swim gear to swimmers in countries across Europe, North America, and beyond. However, due to logistical constraints, we are unable to deliver to some remote areas (e.g., parts of Asia and isolated regions). During checkout, enter your address to check availability and any potential restrictions.

Tracking Your Order

Once your order is dispatched, you’ll receive a confirmation email with a tracking number. This allows you to monitor your package’s journey right to your doorstep. If you have any questions about your delivery, our customer service team is here to help.

Returns and Exchanges

We stand by the quality of our products. If you’re not completely satisfied, you can return items within 15 days of receipt. Please ensure items are unused and in original packaging. For details, visit our Returns Policy page.

Need Help?

Our team at Velocity Swim Co is dedicated to supporting your aquatic journey. If you have any questions about delivery, shipping options, or your order status, don’t hesitate to reach out:

Thank you for choosing Velocity Swim Co—where we deliver not just gear, but confidence and performance for every stroke.

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