Privacy Policy

At Velocity Swim Co, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website athleticgearsale.com or make a purchase from us.

We serve competitive swimmers, triathletes, and water sports enthusiasts worldwide with high-performance swim gear. Your trust is essential to us, and we are dedicated to maintaining the confidentiality and security of your personal information.

1. Information We Collect

We collect information that helps us provide our services and enhance your shopping experience:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or make a purchase.
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information.
• Technical Data: IP address, browser type, device information, and pages visited on our site.
• Communication Data: Records of correspondence when you contact our customer service team.
• Preferences: Product preferences, size information, and wish list items.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders for performance swim gear
• To provide customer support and respond to inquiries
• To improve our website, products, and services
• To send order confirmations, shipping updates, and account information
• To prevent fraud and enhance security
• To comply with legal obligations

3. Data Sharing and Disclosure

We value your privacy and do not sell your personal information to third parties. We may share your data with:

• Payment Processors: Secure payment partners (Visa, MasterCard, JCB, PayPal) to complete transactions
• Shipping Providers: Logistics companies to deliver your orders worldwide
• Service Providers: Companies that help us operate our website and business (IT services, marketing agencies)
• Legal Compliance: When required by law or to protect our rights and safety

All third-party providers are required to maintain appropriate security measures and use your data only for the services they provide to us.

4. Data Storage and Security

Your data security is our priority:

• We store data on secure servers with appropriate technical and organizational measures
• We use industry-standard SSL encryption technology to protect all transmitted data
• Payment information is processed through PCI-DSS compliant payment gateways
• We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy
• Data is stored primarily in Australian servers with some international backups for global accessibility

5. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Objection: Object to certain uses of your information
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and secure checkout
• Analytical Cookies: Help us understand how visitors interact with our site
• Preference Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. International Data Transfers

As a global retailer serving swimmers worldwide, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data according to this Privacy Policy and applicable laws.

8. Children’s Privacy

While we sell children’s swimwear, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us immediately.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us